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Privacy Policy

Privacy Policy

Effective Date: 22 July 2025
Company Name: Resin Bound Innovation Limited

 

This Privacy Policy explains how Resin Bound Innovation Limited ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website www.resinboundsolutuions.co.uk (the "Site").We are committed to respecting and protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Resin Bound Innovation Limited

Company Number: 16481541

Registered Address: 128 City Road, London EC1V 2SX

Email: info@gravelbinder.co.uk

2. What Information We Collect

a) Information You Provide Directly

When you interact with our website, you may provide information by:

  • Completing a contact form, quote request, or other form

  • Subscribing to email updates or newsletters

  • Creating an account or placing an order

  • Communicating with us via email or phone

This may include:

  • Name

  • Email address

  • Phone number

  • Company name (if applicable)

  • Billing and delivery addresses

  • Payment details (processed securely by third-party providers)

  • Any messages or attachments you submit

b) Automated Information

We collect certain information automatically through:

  • IP address

  • Browser type and version

  • Device and operating system

  • Referrer and exit URLs

  • Time spent on pages, click-through paths, and other usage data

c) Cookies and Tracking Technologies

Our site uses cookies and similar technologies to improve user experience and gather usage data. For example:

  • Session cookies to maintain cart contents

  • Persistent cookies for remembering preferences

  • Analytics cookies for tracking website performance

  • You can manage your cookie preferences via your browser settings.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries and provide customer support

  • Fulfil orders placed via our e-commerce platform

  • Manage and improve our website and user experience

  • Send marketing communications (only with your explicit consent)

  • Deliver automated updates via email marketing platforms (e.g. Mailchimp, Klaviyo, etc.)

  • Analyse traffic and user behaviour using Google Analytics

  • Prevent fraud or misuse of our services

  • Comply with legal and regulatory requirements

4. Email Marketing

We use email marketing tools to send product updates, offers, and relevant news. You will only receive marketing emails if you:

  • Have opted in via our forms or during checkout

  • Are an existing customer and we have a legitimate interest to keep you informed

  • You can unsubscribe at any time using the link at the bottom of our emails.

 

5. Google Analytics

We use Google Analytics to understand how users interact with our website. Google Analytics may collect:

  • Page views

  • Referrals

  • Browser/device type

  • IP address (anonymised in accordance with Google’s policies)You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Legal Bases for Processing

  • We process personal data under the following legal bases:

  • Consent – for marketing emails or optional cookies

  • Contractual necessity – to fulfil orders or respond to enquiries

  • Legitimate interest – to improve our website, prevent fraud, or keep customers informed

  • Legal obligation – to comply with tax or regulatory duties

7. Data Sharing

We may share your information with trusted third parties where necessary, including:

  • E-commerce platform providers (e.g. Shopify, WooCommerce)

  • Payment processors (e.g. Stripe, PayPal)Delivery and logistics companies

  • Email marketing services (e.g. Mailchimp, Klaviyo)

  • Website hosting and analytics providers

  • Professional service providers (legal, accounting, etc.)

  • All third parties are required to protect your data in accordance with applicable laws and are not permitted to use it for their own purposes.

8. Data Retention

We only keep your personal data for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, tax, and regulatory requirements

  • Resolve disputes or enforce our agreements

  • Customer order information is typically retained for at least 6 years for tax compliance.

9. Your Rights

You have the following rights under the UK GDPR:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion of your data (subject to legal exceptions)

  • Object to or restrict certain types of processing

  • Withdraw consent at any time (for marketing, etc.)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

  • To exercise your rights, please email info@gravelbinder.co.uk.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL encryption on our website

  • Secure third-party payment processing

  • Access controls and firewalls on our servers

11. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices. Please read their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date. We recommend checking back periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Resin Bound Innovation Limited

Email: info@gravelbinder.co.uk

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